Can I have Picnics & BBQs?
You are welcome to bring your own picnic onto site, as long as you have your picnic in our picnic zone. This is located on the large grass area behind the main reception. You cannot have BBQs anywhere on site. This includes, the car park or anywhere on over at the holiday parks.
Where do I park?
Please follow the large sign at the entrance, which leads you to our car park. It is very hard to miss it! Do not drive down to the lake, this is only for disabled parking, staff and emergency access. Sometimes for security reasons the holiday park have to close the barrier, if it is closed please follow the instructions on the barrier to gain entry.
Do you have Disabled Parking?
Yes we do, when you arrive at the main entrance, instead of following the large Wild Shore sign to the right, please follow the main road to the left and follow our signs for the disabled parking. You can then park right next to the lake.
Where do I get changed?
But we have brand new outdoor changing cubicles, or you can get changed using towels and ponchos, like you would at a beach, or get changed at your car if you have your own wetsuit.
Do you have toilets on site?
Yes we do.
Are there lockers?
We have outdoor lockers with cleaning stations located next to them. You can use the cleaning product to give them a quick spray before you use one. They are also cleaned daily by an external commercial cleaning company and are part of our staffs daily cleaning rota. The lockers require a small padlock to lock them, bring your own, or you can buy one for £5 on site.
What is Private Hire?
Private hire means, you get the entire Aqua Park or Aqua Chimp all to yourself and your group of friends, family or work colleagues. There will be no other people on the park with you. You can book these online, via our booking website.
Aqua Park Private Hire, £225, Max of 15 people (Available from the 17th May onward)
Aqua Park Private Hire, £400, Max of 30 people (Available from 21st July onward)
Aqua Chimp Private Hire, £450, Max of 30 people (Available from the 17th May onward)
Hire & Paddle Private Hire, £240, Max of 16 people (Available from the 17th May onward)
What is the minimum age?
Aqua Park, age 6 and above (6 and 7 years olds must be accompanied by an adult, 1 adult to 3 kids).
Aqua Chimp, 8 and above.
Wakeboarding, 6 and above.
Open Water Swimming, age 13 and above.
Learn 2 SUP, age 8 and above.
Hire & Paddle, age 8 and above.
Do children have to be accompanied by an adult?
All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of 3 children to 1 adult.
All children aged 8 to 15 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :)
On main lake, under 16 must be accompanied by an adult on the lake.
What is the cancellation policy?
Groups of 1-9 people:
Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability).
Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers.
Groups of 10+ people:
Up to 1 week prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability).
Within 1 week of booking, customers cannot cancel, adjust times, dates or participant numbers.
