Question 1

Can I have Picnics & BBQs?

Answer

These are NOT currently allowed, due to our Covid policy. Unfortunately to keep inline with social distancing we need people to arrive, participate and then leave. Please no picnics and BBQ’s anywhere on site. This includes the car park and anywhere on the holiday park.

Question 2

Where do I park?

Answer

Please follow the large sign at the entrance, which leads you to our car park. It is very hard to miss it! Do not drive down to the lake, this is only for disabled parking, staff and emergency access. Sometimes for security reasons the holiday park have to close the barrier, if it is closed please follow the instructions on the barrier to gain entry.

Question 3

Do you have Disabled Parking?

Answer

Yes we do, when you arrive at the main entrance, instead of following the large Wild Shore sign to the right, please go straight on and follow the disabled parking signs. You can then park right next to the lake.

Question 4

Where do I get changed?

Answer

All our indoor space is currently closed due to our Covid policy (apart from toilets). But we have outdoor changing cubicles, or you can get changed using towels and ponchos, like you would at a beach, or get changed at your car if you have your own wetsuit.

Question 5

Do you have toilets on site?

Answer

Yes we do.

Question 6

Are there lockers?

Answer

We have outdoor lockers with cleaning stations located next to them. You can use the cleaning product to give them a quick spray before you use one. They are also cleaned daily by an external commercial cleaning company and are part of our staffs daily cleaning rota. The lockers require a small padlock to lock them, bring your own, or you can buy a digital one for £5 on site.

Question 7

What is Private Hire?

Answer

Private hire means, you get the entire Aqua Park or Aqua Chimp all to yourself and your group of friends, family or work colleagues. There will be no other people on the park with you. You can book these online, via our booking website. Aqua Park Private Hire, £175, Max of 12 people Aqua Chimp Private Hire, £450, Max of 30 people

Question 8

What is the minimum age?

Answer

Aqua Park, age 6 and above. Aqua Chimp, 8 and above. Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. SUP, age 8 and above. Main Lake, age 8 and above.

Question 9

Do children have to be accompanied by an adult?

Answer

All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of no worse than 3 children to 1 adult. All children aged 8 to 15 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :) On main lake, under 16 must be accompanied by an adult on the lake.

Question 10

Do you do Discounts?

Answer

Unfortunately this year, we can not offer any discounts. Firstly we try to price our activities as affordable and in-expensive as possible. Secondly due to Covid we have an even shorter season than normal and are operating at a reduced capacity. Whilst we would love to offer discounts to our amazing keyworkers, NHS staff and services, etc, this year it is just not possible.

Question 11

What Happens in Poor Weather?

Answer

If there is poor weather, we will contact you to postpone or refund your session. Please do not call or message us to check that we will open in adverse weather. It is extremely rare that we have to cancel for poor weather, it is generally only a thunder and lighting storm that means we have to stop our activities.

Question 12

Can I Hire SUP’s?

Answer

Yes you can hire one of our SUP’s, but you must have attended one of our Learn 2 SUP sessions before you can hire a SUP, or show proof that you have attended a similar session at a different venue. To book this, you need to book the Main Lake, for SUP Hire, it is £20 for a 2 hour session.

Question 13

Can I bring my own SUP?

Answer

Yes you can bring your own SUP and use it on our main lake. But this is NOT for beginners, you must be able to; self rescue, paddle upwind, have adequate paddle technique, have previous paddling experience and have the ability to paddle 500 metres unaided. Adhere to all direction issued during the safety briefing and have a basic knowledge of suitable wind and weather condition and wear a leash and buoyancy aid at all times. To book this, please book the Main Lake for SUP Launch, it is £10 for 2 hours.

Question 14

Can I bring my own Canoe or Kayak?

Answer

Yes you can bring your own canes and kayaks and use them on our main lake. But this is NOT for beginners, you must be able to; self rescue, paddle upwind, have adequate paddle technique, have previous paddling experience and have the ability to paddle 500 metres unaided. Adhere to all direction issued during the safety briefing and have a basic knowledge of suitable wind and weather condition and wear a buoyancy aid at all times. To book this, please book the Main Lake for Paddle (Own Equipment), it is £10 for 2 hours.

Question 15

Is Kit Hire Included?

Answer

Kit hire is included in the price for all activities apart from open water swimming and main lake. This includes wetsuit, buoyancy aid and helmet if needed, all you need to bring you is a towel, swimsuit and if you booked Aqua Chimp a pair of trainers you are happy to get wet. For open water swim and main lake, wetsuit and buoyancy aid hire is £2 each.

Question 16

Can I bring my own wetsuit or kit?

Answer

Yes you can bring your own wetsuit, buoyancy aid, helmet, wakeboard or SUP, etc. Please note that on Aqua Chimp, we recommend that you wear a full wetsuit. If you bring your own wakeboard, if it has large fins or metal fins, we may ask you to remove them if you are hitting the jumps and obstacles.

Question 17

What do I Need to Bring With Me?

Answer

You need to bring with you a towel and swimming costume to wear your wetsuit. If you are booked on Aqua Chimp, you also need a pair of trainers that you don’t mind getting wet.

Question 18

How Long Before my Session do I need to Arrive?

Answer

You need to arrive 30 minutes before you session is due to start.

FAQ