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FAQ
All You Need To Know
You are welcome to bring your own picnic onto site, as long as you have your picnic in our picnic zone. This is located on the large grass area behind the main reception. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our Wild Shack café on site which offers a great menu!
We are currently asking individuals to only stay an hour after your session.
Please follow the large sign at the entrance, which leads you to our car park. It is very hard to miss it! Do not drive down to the lake, this is only for disabled parking, staff and emergency access. Sometimes for security reasons the holiday park have to close the barrier, if it is closed please follow the instructions on the barrier to gain entry.
You will need your booking confirmation to gain entry to the car park.
Yes we do, when you arrive at the main entrance, instead of following the large Wild Shore sign to the right, please follow the road to the left and follow our signs for the blue badge holder parking.
You can then park right next to the lake - please always display your blue badge when using the parking bays on site.
Please call ahead or email us before your visit as you will need a code to get through the barrier on site.
All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of 3 children to 1 adult.
All children aged 8 to 15 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :)
On main lake, under 16 must be accompanied by an adult on the lake.
Groups of 1-9 people:
Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability).
Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers.
Groups of 10+ people:
Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability).
Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
In line with Government guidelines, we ask that anyone showing COVID symptoms does not come onto site until symptoms have passed. If you are displaying COVID symptoms, you can postpone or reschedule your booking for a later date up until the day of your session. We are no longer able to issue full refunds unless you fall within the normal cancellation period of 48 hours. You can ring us from Monday - Friday on 01606 240007 or email us on the weekends using delamere@wildshore.co.uk. (delamere@wildshore.co.uk.)
Self Launch participants are welcome to use our Hire and Paddle area as well as the wider lake. This allows you to paddle with friends and family who are renting our boards within the hire zone. Participants renting boards cannot go outwith the large designated Hire and Paddle zone for safety reasons.
Have A Great Trip
We offer a 10% discount for Blue Light card holders - please email us to receive a code so that you can claim your discount. We try to price our activities as affordable and in-expensive as possible.
Wild Shore will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning. In event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
Yes! We have SUPs available to hire on site. We do ask that the SUPs are hired only by those who have some previous experience of Paddle Boarding on open water. If it is your first time, please book into our Learn2Sup option to learn some basic skills and improve your confidence prior to hiring our SUPs for personal use.
Yes you can bring your own SUP and use it on our main lake. You must confirm that you are able to; self rescue and paddle in strong winds. You must wear a leash and buoyancy aid at all times and take a phone out with you, with our emergency contact number saved in your phone. To book this, please book the Self Launch online, it is £10 for 2 hours.
Yes you can bring your own canoe and kayaks and use them on our main lake. But this is NOT for beginners, you must be able to; self rescue, paddle upwind, have adequate paddle technique, have previous paddling experience and have the ability to paddle 500 metres unaided. Adhere to all direction issued during the safety briefing and have a basic knowledge of suitable wind and weather condition and wear a buoyancy aid at all times. To book this, please book Self Launch, it is £10 for 2 hours.
Kit hire is included in the price for all activities. This includes a wetsuit, buoyancy aid and helmet if needed, all you need to bring you is a towel, swimsuit and if you booked Aqua Chimp a pair of trainers you are happy to get wet. If you have your own wetsuit, we recommend bringing this along with you.
Yes you can bring your own wetsuit, buoyancy aid, helmet, wakeboard or SUP, etc. Please note that on Aqua Chimp, we recommend that you wear a full wetsuit. If you bring your own wakeboard and it has large fins or metal fins, we may ask you to remove them if you are hitting the jumps and obstacles.
You need to bring with you a towel and swimming costume to wear under your wetsuit. If you are booked on Aqua Chimp, you also need a pair of trainers that you don’t mind getting wet.
Please arrive 30 minutes prior to your session starting to allow time for check in and kit up - site can get busy so please allow time for any small queues that you may be asked to wait in for check in and wetsuits. To help make your check in process quicker, please ensure all waivers are completed prior to arriving on site.
We are currently asking individuals to arrive with at least 45 minutes before arriving due to our car park being busy.
Dogs are allowed on site as long as they are on a lead however they currently cannot enter the water.
Participants need to fill out the terms and conditions once a year so you don't need to do it every time you visit us in a season. Adults need to fill out the waiver for themselves and on behalf of any children. You can find the terms and conditions here. (https://wildshoredelamere.citizenticket.com/activity-terms-and-conditions/19/)
If adding children to your terms and conditions, adults, fill out the form and then just before you press submit you hit the button that says 'add a participating child'. You can add multiple children under the one adult.
Please fill out the terms and conditions for ALL participants prior to arriving on site.
Unfortunately due to the System 2.0 cables we use for wakeboarding, wasterskiing or foiling are not available on our site. However, you are welcome to bring down your own wakeskate though to use on the cable if you have one!
Your sales reference number is the same as your order receipt number, this can be found on your order receipt in your emails from Citizen Ticket - it is the second email we send to you after you have made a booking with us!
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