Do you do Discounts?
Unfortunately this year, we can not offer any discounts. Firstly we try to price our activities as affordable and in-expensive as possible. Secondly due to Covid we have an even shorter season than normal and are operating at a reduced capacity. Whilst we would love to offer discounts to our amazing keyworkers, NHS staff and services, etc, this year it is just not possible.
What Happens in Poor Weather?
If there is poor weather, we will contact you to postpone or refund your session. Please do not call or message us to check that we will open in adverse weather. It is extremely rare that we have to cancel for poor weather, it is generally only a thunder and lighting storm that means we have to stop our activities.
Can I Hire SUP’s?
Yes you can hire one of our SUP’s, but you must have attended one of our Learn 2 SUP sessions before you can hire a SUP, or show proof that you have attended a similar session at a different venue. To book this, you need to book the Main Lake, for SUP Hire, it is £20 for a 2 hour session.
Can I bring my own SUP?
Yes you can bring your own SUP and use it on our main lake. But this is NOT for beginners, you must be able to; self rescue, paddle upwind, have adequate paddle technique, have previous paddling experience and have the ability to paddle 500 metres unaided. Adhere to all direction issued during the safety briefing and have a basic knowledge of suitable wind and weather condition and wear a leash and buoyancy aid at all times. To book this, please book the Main Lake for SUP Launch, it is £10 for 2 hours.
Can I bring my own Canoe or Kayak?
Yes you can bring your own canes and kayaks and use them on our main lake. But this is NOT for beginners, you must be able to; self rescue, paddle upwind, have adequate paddle technique, have previous paddling experience and have the ability to paddle 500 metres unaided. Adhere to all direction issued during the safety briefing and have a basic knowledge of suitable wind and weather condition and wear a buoyancy aid at all times. To book this, please book the Main Lake for Paddle (Own Equipment), it is £10 for 2 hours.
Is Kit Hire Included?
Kit hire is included in the price for all activities apart from open water swimming and main lake. This includes wetsuit, buoyancy aid and helmet if needed, all you need to bring you is a towel, swimsuit and if you booked Aqua Chimp a pair of trainers you are happy to get wet. For open water swim and main lake, wetsuit and buoyancy aid hire is £2 each.
Can I bring my own wetsuit or kit?
Yes you can bring your own wetsuit, buoyancy aid, helmet, wakeboard or SUP, etc. Please note that on Aqua Chimp, we recommend that you wear a full wetsuit. If you bring your own wakeboard, if it has large fins or metal fins, we may ask you to remove them if you are hitting the jumps and obstacles.
What do I Need to Bring With Me?
You need to bring with you a towel and swimming costume to wear your wetsuit. If you are booked on Aqua Chimp, you also need a pair of trainers that you don’t mind getting wet.
How Long Before my Session do I need to Arrive?
You need to arrive 30 minutes before you session is due to start.